Website Terms of Use

Supply Terms (Instore & Online)

These Supply Terms, as amended or replaced from time to time, govern the sale and delivery of products
to you (the ‘Customer’ and ‘you’) by Sydney Central Locksmiths Pty Ltd t/as Keeler Hardware (ABN 
47144623478) (‘Supplier’, ‘we’ and ‘us’) and our related entities. By placing an Order with us, you are 
acknowledging and agreeing to these terms and conditions.

1. Orders

1.1    In these Supply Terms ‘products’ refers to the goods (or any part of them) set out in your order for 
         the products (the ‘Order’).

1.2    A proposed Order amounts to an offer by you to purchase the products at the stated prices in 
         accordance with these Supply Terms. Acceptance of Orders is at our sole discretion, and each
         Order is only binding when we have confirmed our acceptance. Each Order is a separate contact 
         between us and you on these Supply Terms.
 
1.3    Unless stated otherwise, our quotations are valid for the period of 30 days from the date of issue. 
         Quotations are subject to change by us at any time prior to placement of the Order, such as due 
         to fluctuations in stock levels or supplier costs. 

1.4    We may update these Supply Terms from time to time without notice to you. Updated terms will 
          not change the terms which apply to existing Orders, but will apply to Orders placed after the date 
          of update.
 
2. Products

2.1    Details of our products are provided on our website and other materials provided by us from time 
         to time. We do our best to ensure information is kept up to date, but occasionally prices or other 
         information or condition relating to our products may be incomplete or out of date. The listed 
         information does not amount to an offer by us. Prices listed on our website are subject to change 
         from time to time without notice. 

2.2    Any illustrations contained on our website or in our catalogues are intended to give an 
         approximate idea of the products. A product’strue colour, texture, grain or finish may visually vary 
         from that shown on your device, or in our marketing, or its packaging may be slightly different. 
         Some minor variation in colour, texture, grain or finish may also occur between different batches 
         of the same products, or some cases between products in the same batch. This is particularly the 
         case for live finishes and timber finishes, which by their nature vary between products.

2.3    Availability of products may fluctuate from time to time depending on many factors, including our 
         stock levels and availability of stock held by our suppliers. We do not represent that the products 
         are available for ordering in the quantities stated on our website or as required by you at a given 
         time, or that all products of the same description will be from the same batch. We reserve the 
         right to limit the quantity of products included within an Order.
 
2.4    Made to order products and other customised products are made specifically for your Order. To 
         the fullest extent permitted by law, orders for these products cannot be cancelled, varied or 
         returned (unless faulty). Unless agreed otherwise, Orders for these products must be paid in full 
         prior to us fulfilling the Order or placing an order with our Supplier (as applicable). Please note 
         production and processing times for these products can vary due to factors outside of our control, 
         such as production issues experienced by our suppliers. Any timeframes quoted for these products 
         are estimates only, and delays may occur.

3. Delivery

3.1    At the time of placing your Order you will be provided with the delivery options relating to the 
         products, which will generally be the option of either collecting the products from us or having 
         the products shipped to you at the address stated in the Order. In some cases, depending on the 
         nature of the products (such as size and weight), only one of these options will be available.
 
3.2    Depending on which option applies, ‘delivery’ of your Order is deemed to take place when the 
         products are collected from us, or when they are passed to our shipping partner for shipping to 
         you.
 
3.3    We do what we can to deliver the Order within the estimated timeframe, but sometimes delays 
         can occur. Likewise, delays to payment or other actions to be done by you may impact on 
         processing of the Order. Therefore, any quoted collection or shipping times are estimates only 
         and may vary. To the fullest extent permitted by law we will not be liable to you for any costs or 
         losses you incur because of delayed delivery timeframes.
 
3.4    Collection by you: We will notify you by SMS when your Order is ready. You must collect the 
         products from us within 30 days of this notification. Proof of purchase and ID is required for 
         collection.
 
3.5    Shipping to you: We will arrange to ship the products to the shipping address nominated by you
         using the nominated shipping method. If no one is at the address when the delivery arrives, 
         depending on the shipping method the driver may leave the products in a safe place or leave a 
         missed delivery card. The price of the products excludes the costs and charges associated with 
         shipping the products to you, which you will be required to pay in full prior to delivery.

         Please note:

        •    Estimated shipping times are listed on our website, or we may let you know an estimated shipping 
              timeframe specific to your Order. All estimated shipping times are estimates only.
        •    Shipping time estimates can differ depending on the products included in your Order. For some 
             products, there may be a lead-time before the products will be dispatched. 
        •   Once dispatched by us, shipping of your products will be provided by a third party, such as Australia 
             Post. These service providers may from time-to-time experience service interruptions or delays
             particularly during holiday periods. We have no control over third party shipping services and are not
             responsible for any service interruptions or delays during shipping.
 
3.6    Following delivery, you should carefully inspect your Order once you receive it to check for any 
         visible damage, discrepancies, incorrect items or missing items. To help us resolve any problems 
         you experience, you must get in touch with us within 3 days of delivery if these issues arise. We 
         may request photos of the item/s to help us assess the issue, as well as proof of purchase.
 
3.7    At our discretion, we may deliver the products by instalments, which may be invoiced and paid for 
         separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in 
         an instalment shall not entitle you to cancel any other instalment.

4. Title and risk

4.1    Risk in the products passes to you on completion of delivery. Where you have chosen to have the 
         Order shipped to you, this occurs when we pass the products to the third-party shipper. We are 
         not liable for any damage or other loss incurred during shipping, and recommend you have
         insurance to cover such risks. Please get in touch with us in advance of the products being shipped 
         if you wish to add the cost of insurance to your shipping charges.

4.2    Title to the products passes when we receive payment in full for the products. In cases where full 
         payment has not been received in advance of shipping (such as if you are a credit account holder), 
         you are liable to us for any loss or damage to the products from the time of delivery until payment 
         in full is received by us, unless such loss or damage was caused by us.
 
4.3    Until title to the products has passed to you, we have the right to reclaim the products from you 
         and resell the products. You acknowledge that this term creates a purchase money security 
         interest in the products, which we are entitled to register (without further notice to you) under 
         the Personal Properties Securities Act 2009 (Cth).

5. Price and payment

5.1    We accept payment by EFT, bank transfer, credit card and cash for in-store transactions. Payment 
         by cheque is not accepted. For online purchases, we accept card payments and may also from 
         time-to-time offer other methods such as After Pay, Zip Pay, Apple Pay etc. When paying by bank 
         transfer, please note that bank processing times may affect when we receive cleared payment. If 
         a card payment cannot be processed, please contact your card issuer to resolve the problem, or 
         use an alternative payment method.

5.2    The price of the products shall be the price set out in the Order. All prices are in Australian dollars 
         unless stated otherwise. The price of the products is exclusive of GST (which is payable in addition) 
         unless the price is expressed to be inclusive of GST.

5.3    We may require you to pay a deposit at the time of placing your Order.

5.4    Invoice/s will be issued in relation to your Order. You must pay each of our invoices in full and in 
         cleared funds within 3 days of the date of the invoice, or in accordance with any credit terms 
         agreed by us. We may not commence preparing an Order and/or ordering products (as applicable) 
         until our invoice/s for the Order is paid in full. As a result, any delays in payment may impact on 
         estimated collection or shipping timeframes.

6. Returns

6.1    Returns are subject to our Returns Policy as updated from time to time, which is available on our 
         returns page.
 
7. Issues with your Order

7.1    For consumers: If you are a consumer under the Australian Consumer Law (ACL), you have certain 
         rights relating to your Order/s. Nothing in our Returns Policy or these Supply Terms limits or 
         excludes any rights you have as a consumer that cannot be lawfully limited or excluded. For a 
         major failure relating to your Order, you may be entitled to a replacement or refund and 
         compensation for any other reasonably foreseeable loss or damage. If the failure does not amount 
         to a major failure, we may offer to replace or repair the products, or refund you for them. 

7.2    If you believe a product is faulty, please get in touch with us promptly to discuss the problem. We 
         may request reasonable information from you to investigate the problem, such as photos of the 
         product and proof of purchase.
 
7.3    To the fullest extent permitted by law, we are not liable for failures or claims where any of these 
         apply:

         a) improper installation of the products;

         b) failure to follow the manufacturer’s instructions regarding the products;

         c) exposure to non-standard conditions(for example, installing a product intended for indoor 
         use in an outdoor environment);

         d) variation and changes to excluded finishes i.e. live finishes and timber products, which by 
         their nature vary from one product to another, and are subject to change over time;

         e) unreasonable delays in notifying us of the alleged failure, after the date it should have 
         become apparent;
 
         f) the faulty goods have been destroyed, lost or damaged (unless by us).
 
7.4    Products may contain warranty documentation on or inside the packaging provided by the 
         manufacturer or importer of the product. Unless clearly expressed otherwise, any such warranty 
         is not given by us.

7.5    Subject to the remainder of this term 7, to the fullest extent permitted by law, all warranties, 
         conditions and other terms implied by statute, custom or common law are excluded.

7.6    Nothing in these Supply Terms limits or excludes any liability which cannot legally be limited. 
         Subject to that principle and term 7.1 above relating to compensation for consumers, to the extent 
         permitted by law, our total liability to you in relation to each Order shall not exceed the sales value 
         of the Order, and we shall have no liability to you under these Supply Terms (including under any 
         indemnity) in connection with any: loss of profits, loss of sales or business, loss of agreements or 
         contracts, indirect or consequential loss. This term survives termination of the contract between 
         us along with any other term which by its nature should continue to apply.
 
8. Cancelation of Order

8.1    By placing an Order you are committing to purchase the products from us. If you wish to cancel 
         your Order we will do our best to accommodate your request, provided it is received prior to the 
         products being shipped. Please note that depending on the products contained in your Order, 
         cancelation costs and a restocking fee may apply, such as for stock we are unable to return to our 
         supplier. Made to order products and other customised products cannot be cancelled, varied or 
         returned under any circumstances (unless faulty).
 
8.2    We are entitled to cancel or vary an Order if for reasons outside of our control a product is not 
         available, there was a material error in the product details (including price) when the Order was 
         placed, if the Order was in breach of these Supply Terms, or if you fail to pay us any amount due. 
         If we cancel or vary an Order, we will refund you for amounts already paid in relation to the Order 
         (except for any products already delivered) but will not have any other liability to you (except 
         where liability cannot be excluded).
 
9. Privacy

9.1    We collect personal information from you in order to supply you with our products. For details 
         about the information we collect and how we manage your information, please refer to our Privacy 
         Policy as updated from time to time, available at https://www.keelerhardware.com.au/privacypolicy/.
 
10. General
 
10.1  Neither you nor we are liable for any failure or delay in the performance of our obligations relating 
         to the Supply Terms if such delay or failure results from an event, circumstance, or cause beyond 
         the affected party’s reasonable control (a ‘force majeure event’). Force majeure events can 
         include without limitation acts of God, floods, bush fires or other natural disasters, epidemics or 
         pandemics (including ongoing impacts of the Covid 19 pandemic) and interruptions to supply 
         chains.
 
10.2    All intellectual property in and relating to the products, including images and other content used 
          on our website and in other marketing materials, remains our property or that of our licensees 
          and must not be reproduced without our consent.
 
10.3    To the fullest extent permitted by law, these Supply Terms apply to each Order to the exclusion of 
          any other terms which you may seek to incorporate, or which are implied by law, trade custom, 
          practice or course of dealing.
 
10.4    If any provision of these Supply Terms is prohibited or unenforceable it is ineffective to the extent 
          of the prohibition or unenforceability, without affecting the validity of the remaining terms.
 
10.5   Our failure or delay to exercise a right under these Supply Terms is not a waiver of that right, nor 
          does it affect the future exercise of that right in relation to other Orders.
 
10.6   These Supply Terms shall be governed by and construed in accordance with the laws of the state 
          of New South Wales, and the courts of that state shall have exclusive jurisdiction to settle any 
          dispute or claim. These Supply Terms, as amended or replaced from time to time, govern the sale 
          and delivery of products to you (the ‘Customer’ and ‘you’) by Sydney Central Locksmiths Pty Ltd 
          t/as Keeler Hardware (ABN 47144623478) (‘Supplier’, ‘we’ and ‘us’) and our related entities. By 
          placing an Order with us, you are acknowledging and agreeing to these terms and conditions.

10.7  1. Orders

10.8  1.1 In these Supply Terms ‘products’ refers to the goods (or any part of them) set out in 
          your order for the products (the ‘Order’).

10.9  1.2 A proposed Order amounts to an offer by you to purchase the products at the stated 
         prices in accordance with these Supply Terms. Acceptance of Orders is at our sole 
         discretion, and each Order is only binding when we have confirmed our acceptance. Each 
        Order is a separate contact between us and you on these Supply Terms

10.10  1.3 Unless stated otherwise, our quotations are valid for the period of 30 days from the 
           date of issue. Quotations are subject to change by us at any time prior to placement of the 
           Order, such as due to fluctuations in stock levels or supplier costs.

10.11  1.4 We may update these Supply Terms from time to time without notice to you. Updated 
           terms will not change the terms which apply to existing Orders, but will apply to Orders 
           placed after the date of update.

10.12  2. Products

10.13  2.1 Details of our products are provided on our website and other materials provided by 
           us from time to time. We do our best to ensure information is kept up to date, but 
           occasionally prices or other information or condition relating to our products may be
           incomplete or out of date. The listed information does not amount to an offer by us. Prices 
           listed on our website are subject to change from time to time without notice.

10.14  2.2 Any illustrations contained on our website or in our catalogues are intended to give an 
           approximate idea of the products. A product’s true colour, texture, grain or finish may 
           visually vary from that shown on your device, or in our marketing, or its packaging may be 
           slightly different. Some minor variation in colour, texture, grain or finish may also occur 
           between different batches of the same products, or some cases between products in the 
           same batch. This is particularly the case for live finishes and timber finishes, which by their 
           nature vary between products.

10.15  2.3 Availability of products may fluctuate from time to time depending on many factors, 
           including our stock levels and availability of stock held by our suppliers. We do not 
           represent that the products are available for ordering in the quantities stated on our 
           website or as required by you at a given time, or that all products of the same description 
           will be from the same batch. We reserve the right to limit the quantity of products included 
           within an Order.

10.16  2.4 Made to order products and other customised products are made specifically for your 
           Order. To the fullest extent permitted by law, orders for these products cannot be 
           cancelled, varied or returned (unless faulty). Unless agreed otherwise, Orders for these 
           products must be paid in full prior to us fulfilling the Order or placing an order with our 
           Supplier (as applicable). Please note production and processing times for these products 
           can vary due to factors outside of our control, such as production issues experienced by 
           our suppliers. Any timeframes quoted for these products are estimates only, and delays 
           may occur.

10.17  3. Delivery

10.18  3.1 At the time of placing your Order you will be provided with the delivery options relating 
           to the products, which will generally be the option of either collecting the products from us 
           or having the products shipped to you at the address stated in the Order. In some cases, 
           depending on the nature of the products (such as size and weight), only one of these 
           options will be available.

10.19  3.2 Depending on which option applies, ‘delivery’ of your Order is deemed to take place 
           when the products are collected from us, or when they are passed to our shipping partner 
           for shipping to you.

10.20  3.3 We do what we can to deliver the Order within the estimated timeframe, but sometimes 
           delays can occur. Likewise, delays to payment or other actions to be done by you may 
           impact on processing of the Order. Therefore, any quoted collection or shipping times are 
           estimates only and may vary. To the fullest extent permitted by law we will not be liable to 
           you for any costs or losses you incur because of delayed delivery timeframes.

10.21  3.4 Collection by you: We will notify you by SMS when your Order is ready. You must 
           collect the products from us within 30 days of this notification. Proof of purchase and ID is 
           required for collection. 3.5 Shipping to you: We will arrange to ship the products to the 
           shipping address nominated by you using the nominated shipping method. If no one is at 
           the address when the delivery arrives, depending on the shipping method the driver may 
           leave the products in a safe place or leave a missed delivery card. The price of the 
           products excludes the costs and charges associated with shipping the products to you, 
           which you will be required to pay in full prior to delivery.

10.22  Please note:

10.23 ·Estimated shipping times are listed on our website, or we may let you know an estimated 
           shipping timeframe specific to your Order. All estimated shipping times are estimates only.

10.24 ·Shipping time estimates can differ depending on the products included in your Order. For 
           some products, there may be a lead-time before the products will be dispatched.

10.25 ·Once dispatched by us, shipping of your products will be provided by a third party, such 
           as Australia Post. These service providers may from time-to-time experience service 
           interruptions or delays particularly during holiday periods. We have no control over third 
           party shipping services and are not responsible for any service interruptions or delays 
           during shipping.

10.26  3.6 Following delivery, you should carefully inspect your Order once you receive it to check 
           for any visible damage, discrepancies, incorrect items or missing items. To help us resolve 
           any problems you experience, you must get in touch with us within 3 days of delivery if 
           these issues arise. We may request photos of the item/s to help us assess the issue, as 
           well as proof of purchase.

10.27  3.7 At our discretion, we may deliver the products by instalments, which may be invoiced 
           and paid for separately. Each instalment shall constitute a separate contract. Any delay in 
           delivery or defect in an instalment shall not entitle you to cancel any other instalment.

10.28  4. Title and risk

10.29  4.1 Risk in the products passes to you on completion of delivery. Where you have chosen 
           to have the Order shipped to you, this occurs when we pass the products to the third-party 
           shipper. We are not liable for any damage or other loss incurred during shipping, and 
           recommend you have insurance to cover such risks. Please get in touch with us in 
           advance of the products being shipped if you wish to add the cost of insurance to your 
           shipping charges.

10.30  4.2 Title to the products passes when we receive payment in full for the products. In cases 
           where full payment has not been received in advance of shipping (such as if you are a 
           credit account holder), you are liable to us for any loss or damage to the products from 
           the time of delivery until payment in full is received by us, unless such loss or damage was 
           caused by us.

10.31  4.3 Until title to the products has passed to you, we have the right to reclaim the products 
           from you and resell the products. You acknowledge that this term creates a purchase 
           money security interest in the products, which we are entitled to register (without further 
           notice to you) under the Personal Properties Securities Act 2009 (Cth).
10.32  5. Price and payment

10.33  5.1 We accept payment by EFT, bank transfer, credit card and cash for in-store 
           transactions. Payment by cheque is not accepted. For online purchases, we accept card 
           payments and may also from time-to-time offer other methods such as After Pay, Zip Pay, 
           Apple Pay etc. When paying by bank transfer, please note that bank processing times may 
           affect when we receive cleared payment. If a card payment cannot be processed, please 
           contact your card issuer to resolve the problem, or use an alternative payment method.

10.34  5.2 The price of the products shall be the price set out in the Order. All prices are in 
           Australian dollars unless stated otherwise. The price of the products is exclusive of GST 
           (which is payable in addition) unless the price is expressed to be inclusive of GST.

10.35  5.3 We may require you to pay a deposit at the time of placing your Order.

10.36  5.4 Invoice/s will be issued in relation to your Order. You must pay each of our invoices in 
           full and in cleared funds within 3 days of the date of the invoice, or in accordance with any 
           credit terms agreed by us. We may not commence preparing an Order and/or ordering 
           products (as applicable) until our invoice/s for the Order is paid in full. As a result, any 
           delays in payment may impact on estimated collection or shipping timeframes.

10.37  6. Returns

10.38  6.1 Returns are subject to our Returns Policy as updated from time to time, which is 
           available on our website at https://www.keelerhardware.com.au/returns-policy/. 7. Issues 
           with your Order

10.39  7.1 For consumers: If you are a consumer under the Australian Consumer Law (ACL), you 
          have certain rights relating to your Order/s. Nothing in our Returns Policy or these Supply 
          Terms limits or excludes any rights you have as a consumer that cannot be lawfully limited 
           or excluded. For a major failure relating to your Order, you may be entitled to a 
           replacement or refund and compensation for any other reasonably foreseeable loss or 
           damage. If the failure does not amount to a major failure, we may offer to replace or repair 
           the products, or refund you for them.

10.40  7.2 If you believe a product is faulty, please get in touch with us promptly to discuss the 
           problem. We may request reasonable information from you to investigate the problem, 
           such as photos of the product and proof of purchase.

10.41  7.3 To the fullest extent permitted by law, we are not liable for failures or claims where any 
           of these apply:
10.42  a) improper installation of the products;

10.43  b) failure to follow the manufacturer’s instructions regarding the products;

10.44  c) exposure to non-standard conditions (for example, installing a product intended for 
           indoor use in an outdoor environment);

10.45  d) variation and changes to excluded finishes i.e. live finishes and timber products, which 
           by their nature vary from one product to another, and are subject to change over time;

10.46  e) unreasonable delays in notifying us of the alleged failure, after the date it should have 
           become apparent;

10.47  f) the faulty goods have been destroyed, lost or damaged (unless by us).

10.48  7.4 Products may contain warranty documentation on or inside the packaging provided by 
           the manufacturer or importer of the product. Unless clearly expressed otherwise, any such 
           warranty is not given by us. 7.5 Subject to the remainder of this term 7, to the fullest extent 
           permitted by law, all warranties, conditions and other terms implied by statute, custom or 
           common law are excluded.

10.49  7.6 Nothing in these Supply Terms limits or excludes any liability which cannot legally be 
           limited. Subject to that principle and term 7.1 above relating to compensation for 
           consumers, to the extent permitted by law, our total liability to you in relation to each Order 
           shall not exceed the sales value of the Order, and we shall have no liability to you under 
           these Supply Terms (including under any indemnity) in connection with any: loss of profits, 
           loss of sales or business, loss of agreements or contracts, indirect or consequential loss. 
           This term survives termination of the contract between us along with any other term which 
           by its nature should continue to apply.

10.50  8. Cancelation of Order

10.51  8.1 By placing an Order you are committing to purchase the products from us. If you wish 
           to cancel your Order we will do our best to accommodate your request, provided it is 
           received prior to the products being shipped. Please note that depending on the products 
           contained in your Order, cancelation costs and a restocking fee may apply, such as for 
           stock we are unable to return to our supplier. Made to order products and other customised 
           products cannot be cancelled, varied or returned under any circumstances (unless faulty).

10.52  8.2 We are entitled to cancel or vary an Order if for reasons outside of our control a product 
           is not available, there was a material error in the product details (including price) when the 
           Order was placed, if the Order was in breach of these Supply Terms, or if you fail to pay 
           us any amount due. If we cancel or vary an Order, we will refund you for amounts already 
           paid in relation to the Order (except for any products already delivered) but will not have 
           any other liability to you (except where liability cannot be excluded).
10.53  9. Privacy
10.54  9.1 We collect personal information from you in order to supply you with our products. For 
           details about the information we collect and how we manage your information, please refer 
           to our Privacy Policy as updated from time to time, available at 
           https://www.keelerhardware.com.au/privacy-policy/.
10.55  10. General

10.56  10.1 Neither you nor we are liable for any failure or delay in the performance of our 
           obligations relating to the Supply Terms if such delay or failure results from an event, 
           circumstance, or cause beyond the affected party’s reasonable control (a ‘force majeure
           event’). Force majeure events can include without limitation acts of God, floods, bush fires 
           or other natural disasters, epidemics or

10.57  pandemics (including ongoing impacts of the Covid 19 pandemic) and interruptions to 
           supply chains.

10.58  10.2 All intellectual property in and relating to the products, including images and other 
           content used on our website and in other marketing materials, remains our property or 
           that of our licensees and must not be reproduced without our consent.

10.59  10.3 To the fullest extent permitted by law, these Supply Terms apply to each Order to the 
           exclusion of any other terms which you may seek to incorporate, or which are implied by 
           law, trade custom, practice or course of dealing.

10.60  10.4 If any provision of these Supply Terms is prohibited or unenforceable it is ineffective 
           to the extent of the prohibition or unenforceability, without affecting the validity of the 
           remaining terms.

10.61  10.5 Our failure or delay to exercise a right under these Supply Terms is not a waiver of 
           that right, nor does it affect the future exercise of that right in relation to other Orders.

10.62  10.6 These Supply Terms shall be governed by and construed in accordance with the laws 
           of the state of New South Wales, and the courts of that state shall have exclusive 
           jurisdiction to settle any dispute or claim.